Shop employees experience violent attacks and verbal abuse, with over half reporting weekly mistreatment. Campaigns such as Let's Respect Retail and ShopKind Week draw attention to increasing retail abuse. The rise in harassment is linked to a series of events documented across the sector this autumn.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, praised by Robbie Fowler. Independent retailers expand within Staffordshire's shopping centre. Retailers are reviewing security staffing and education in response. Staff unions call for additional safeguards as cases increase.